US 12,218,941 B2
AI-driven integration platform and user-adaptive interface for business relationship orchestration
Ross Pringle, Barrington, RI (US)
Assigned to Citizens Financial Group, Inc., Providence, RI (US)
Filed by Citizens Financial Group, Inc., Providence, RI (US)
Filed on Jan. 10, 2024, as Appl. No. 18/408,878.
Application 18/408,878 is a continuation of application No. 18/353,557, filed on Jul. 17, 2023, granted, now 11,909,737.
Claims priority of provisional application 63/390,748, filed on Jul. 20, 2022.
Prior Publication US 2024/0214381 A1, Jun. 27, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 9/40 (2022.01); G06N 5/02 (2023.01)
CPC H04L 63/10 (2013.01) [G06N 5/02 (2013.01); H04L 63/0815 (2013.01)] 23 Claims
OG exemplary drawing
 
1. A computer-implemented method comprising:
generating, by an integration platform, an interactive graphical user interface (GUI) comprising a selectable artificial intelligence (AI) driven chat-bot resource configured to provide a conversational message-based dialogue that processes user input and returns with a user-specific response, the integration platform comprising one or more servers, the one or more servers comprising one or more processors executing computer-readable instructions stored in memory;
simultaneously displaying, by the interactive GUI, one or more regions, each associated with a combination of one or more services of the integration platform, one or more internal resources of the integration platform, and one or more external resources from among one or more third-party computing systems,
the one or more services comprising a combination of single sign-on (SSO) services and application program interface (API) services, and
the one or more external resources comprising a combination of cloud-based services, communication services, scheduling services for groups of users, document services, knowledge-based services, and artificial-intelligence (AI) modeling services;
receiving, by the integration platform over a communications network, input from a user device via the interactive GUI, said input comprising a selection of at least one among the one or more services, the one or more internal resources and the one or more external resources;
responsive to receiving the input, providing the user device access, via the interactive GUI, to the at least one among the one or more services, the one or more internal resources and the one or more external resources associated with the selection;
monitoring and capturing, by the integration platform, interaction data associated with activity between the user device and the integration platform;
executing, by the integration platform, one or more machine learning models, based on the interaction data, to predict user-specific interaction tendencies; and
revising, by the integration platform, one or more aspects of interactive GUI based on the predicted user-specific interaction tendencies.