US 12,218,891 B2
Information processing system and information processing method
Naoya Kitoh, Tokyo (JP)
Assigned to Ricoh Company, Ltd., Tokyo (JP)
Filed by Ricoh Company, Ltd., Tokyo (JP)
Filed on Nov. 8, 2023, as Appl. No. 18/504,539.
Application 18/504,539 is a continuation of application No. 17/663,279, filed on May 13, 2022, granted, now 11,855,935.
Application 17/663,279 is a continuation of application No. 17/000,791, filed on Aug. 24, 2020, granted, now 11,362,970, issued on Jun. 14, 2022.
Claims priority of application No. 2019-172291 (JP), filed on Sep. 20, 2019.
Prior Publication US 2024/0080283 A1, Mar. 7, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 51/02 (2022.01); H04L 51/046 (2022.01); H04L 51/216 (2022.01)
CPC H04L 51/02 (2013.01) [H04L 51/046 (2013.01); H04L 51/216 (2022.05)] 13 Claims
OG exemplary drawing
 
1. An information processing system comprising:
a user terminal that receives input from a user;
an operator terminal that receives input from an operator; and
one or more information processing apparatuses connected to the user terminal and the operator terminal, the information processing system comprising:
circuitry configured to:
acquire identification information from the user terminal and input information input to the user terminal;
search response information for the input information;
respond to the user terminal with the response information in response to the input information;
determine, based on the identification information acquired from the user terminal, whether to display a switching reception screen to receive a switching operation to perform a chat between the user terminal and the operator terminal; and
control the switching operation based on a determination result,
wherein the circuitry is further configured to:
upon determining that the switching reception screen is to be displayed, display the switch reception screen for receiving the switch operation on the user terminal together with the response information, and
upon determining that the switching reception screen is not to be displayed, display the response information on the user terminal.