US 12,217,219 B2
Systems and methods for providing maintenance to financial institution devices
Alicia Y. Moore, San Ramon, CA (US)
Assigned to Wells Fargo Bank, N.A.
Filed by Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed on May 30, 2023, as Appl. No. 18/203,177.
Application 18/203,177 is a continuation of application No. 17/850,856, filed on Jun. 27, 2022, granted, now 11,694,167.
Application 17/850,856 is a continuation of application No. 15/049,527, filed on Feb. 22, 2016, granted, now 11,373,147.
Claims priority of provisional application 62/272,432, filed on Dec. 29, 2015.
Prior Publication US 2023/0306380 A1, Sep. 28, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 10/20 (2023.01); G07C 9/37 (2020.01); H04W 4/02 (2018.01)
CPC G06Q 10/20 (2013.01) [G07C 9/37 (2020.01); H04W 4/02 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system comprising:
one or more processors coupled to a non-transitory storage medium comprising instructions that, when executed by the one or more processors, cause the one or more processors to:
receive, from a mobile device, an indication of a location of the mobile device;
determine a level of authorization of a user of the mobile device based on an identity of the user of the mobile device;
determine respective proximities of the mobile device to a plurality of financial institution devices based on the location of the mobile device, wherein the plurality of financial institution devices include one or more of an automated teller machine, a printer, or a teller cash drawer;
sort the plurality of financial institution devices into a list according to the determined respective proximities and the level of authorization of the user of the mobile device;
display the sorted list of plurality of financial institution devices on the mobile device;
pair the mobile device with the plurality of financial institution devices to monitor the plurality of financial institution device via the mobile device;
determine respective statuses of the plurality of financial institution devices based on real-time status updates and values indicative of the respective statuses received from the plurality of financial institution devices;
generate a list of statuses to be displayed on the mobile device based on the level of authorization of the user for at least a portion of the plurality of financial institution devices, wherein the list is ordered by priority, wherein automated teller machines have a higher priority than teller cash drawers, and teller cash drawers have a higher priority than printers, and wherein the list is further ordered based on the respective proximities of the mobile device to the plurality of financial institution devices;
generate maintenance instructions for one or more of the plurality of financial institution devices;
transmit the list of statuses and the maintenance instructions to the mobile device; and
display, on the mobile device, based on the level of authorization of the user, the list of statuses and the maintenance instructions.