US 12,217,205 B1
Computer systems for analyzing and presenting alert-based information
Daniel Jeffery Johnson, Milwaukee, WI (US); Rachel Nemecek, Charlotte, NC (US); Ramon Joseph Permato Esteves, Bulacan (PH); Rommel B. Limon, Quezon (PH); and Kettyl Amoakon, Harrisburg, NC (US)
Assigned to Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed by Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed on Dec. 11, 2019, as Appl. No. 16/710,289.
Int. Cl. G06Q 10/0635 (2023.01); G08B 3/10 (2006.01); G08B 29/10 (2006.01)
CPC G06Q 10/0635 (2013.01) [G08B 3/10 (2013.01); G08B 29/10 (2013.01)] 15 Claims
OG exemplary drawing
 
1. A method comprising:
generating, by one or more branch terminals associated with different office branches of an enterprise business, a plurality of alerts corresponding to a plurality of districts within the enterprise business, wherein each alert of the plurality of alerts indicates a type of abnormal behavior arising from a transaction associated with a corresponding district of the plurality of districts and performed by or on behalf of a customer of the enterprise business;
receiving, by a first network interface of a central computing device within a computing system of the enterprise business from the one or more branch terminals, alert information for the plurality of alerts;
calculating, by the central computing device and based on the alert information, an alert volume for each district of the plurality of districts during a period of time;
receiving, by the first network interface of the central computing device, dispositions for each alert of the plurality of alerts resolved during the period of time, wherein one or more of the dispositions indicate alert resolution with coaching;
determining, by the central computing device, disposition information including a coaching rate for each district of the plurality of districts based on a number of the dispositions that indicate alert resolution with coaching and the alert volume for each district of the plurality of districts;
clustering, by the central computing device, the plurality of districts into two or more groups based on the coaching rate for each district, wherein clustering the plurality of districts into two or more groups includes performing one of k-means clustering, mean-shift clustering, or hierarchical clustering on the plurality of districts based on the coaching rate for each district;
receiving, by a second network interface of the central computing device, a request for the disposition information for a first district of the plurality of districts from a supervisory device associated with the first district;
based on the request for the disposition information, transmitting, by the second network interface of the central computing device to the supervisory device, data representative of both a first user interface and a second user interface;
displaying, by the supervisory device using the data representative of the first user interface, the first user interface including a graphical icon indicating a relative coaching rate corresponding to a first group of the two or more groups, the first group including the first district of the plurality of districts and one or more other districts of the plurality of districts, wherein the graphical icon for the first group comprises a selectable graphical icon;
and
based on a selection of the graphical icon for the first group included in the first user interface by a user of the supervisory device, displaying, by the supervisory device using the data representative of the second user interface, the second user interface including a first coaching rate for the first district and the coaching rates for the one or more other districts included in the first group without sending another request from the supervisory device to the central computing device for additional data representative of the second user interface in response to the selection of the graphical icon for the first group included in the first user interface.