US 11,889,152 B2
Electronic device and control method thereof
Jina Ham, Suwon-si (KR); Wonjong Choi, Suwon-si (KR); Soofeel Kim, Suwon-si (KR); and Yewon Park, Suwon-si (KR)
Assigned to Samsung Electronics Co., Ltd., Suwon-si (KR)
Appl. No. 17/609,669
Filed by Samsung Electronics Co., Ltd., Suwon-si (KR)
PCT Filed Jun. 24, 2020, PCT No. PCT/KR2020/008123
§ 371(c)(1), (2) Date Nov. 8, 2021,
PCT Pub. No. WO2021/107308, PCT Pub. Date Jun. 3, 2021.
Claims priority of application No. 10-2019-0154750 (KR), filed on Nov. 27, 2019.
Prior Publication US 2022/0232290 A1, Jul. 21, 2022
Int. Cl. H04N 21/472 (2011.01); H04N 21/422 (2011.01); H04N 21/488 (2011.01); G06F 3/16 (2006.01)
CPC H04N 21/47202 (2013.01) [G06F 3/167 (2013.01); H04N 21/42203 (2013.01); H04N 21/4884 (2013.01)] 13 Claims
OG exemplary drawing
 
1. An electronic device comprising:
a camera;
a microphone;
a display;
a communicator comprising circuitry;
a memory; and
a processor configured to:
capture an image of an external device through the camera,
capture, through the microphone, a user's voice for requesting solution information for solving a problem regarding the external device,
based on the user's voice, control the communicator to transmit a message comprising the user's voice and the image of the external device to a server,
receive a content related to the solution information from a content of a device related to the external device from the server via the communicator, the content related to the solution information comprising a region on the external device for a next step for solving the problem, and
control the display to provide the content related to the solution information along with the captured image,
wherein the device related to the external device is identified based on the image of the external device,
wherein the content related to the solution information comprises a text corresponding to the solution information from a manual of the device related to the external device, and
wherein the processor is further configured to identify whether the region exists in the image of the external device based on the text.