US 11,889,011 B2
Restricting access based on voice communication parameters
Asher Smith-Rose, Midlothian, VA (US); Tyler Maiman, Melville, NY (US); Lin Ni Lisa Cheng, Great Neck, NY (US); and Salik Shah, Washington, DC (US)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Aug. 17, 2022, as Appl. No. 17/820,557.
Application 17/820,557 is a continuation of application No. 17/340,291, filed on Jun. 7, 2021, granted, now 11,463,574.
Prior Publication US 2022/0400172 A1, Dec. 15, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 1/663 (2006.01); H04M 3/436 (2006.01); H04M 3/42 (2006.01); H04M 1/72469 (2021.01); H04M 1/57 (2006.01); G10L 15/26 (2006.01)
CPC H04M 1/663 (2013.01) [G10L 15/26 (2013.01); H04M 1/575 (2013.01); H04M 1/72469 (2021.01); H04M 3/42059 (2013.01); H04M 3/436 (2013.01); H04M 2203/558 (2013.01); H04M 2203/6027 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for restricting access to accounts based on voice communication parameters, the system comprising:
one or more processors; and
a non-transitory computer-readable storage medium storing instructions, which when executed by the one or more processors cause the one or more processors to:
determine a risk level associated with a voice communication;
in response to determining that the risk level associated with the voice communication exceeds a risk threshold, initiate voice data monitoring of the voice communication;
retrieve one or more account identifiers associated with a user account;
periodically receive a textual transcript of a latest portion of the voice communication;
compare each textual transcript with the one or more account identifiers;
detect, based on the voice data monitoring of the voice communication, an account identifier in the voice communication;
access, based on the account identifier, an account associated with the account identifier; and
assign a restriction to the account associated with the account identifier, wherein the restriction restricts one or more actions associated with the account.