US 11,888,712 B1
System and methods to effectively route traffic and proactively scale infra in the partner region
Chaitalee Jadhav, Pune (IN); Pranav Modi, South Jordan, UT (US); Seemit Shah, Pune (IN); Sharayu Ethape, Pune (IN); and Sunny Deo, Ranchi (IN)
Assigned to NICE LTD., Ra'anana (IL)
Filed by NICE LTD., Ra'anana (IL)
Filed on May 3, 2023, as Appl. No. 18/311,284.
Int. Cl. H04L 41/5067 (2022.01); G06Q 30/01 (2023.01); H04L 43/04 (2022.01); H04L 47/2425 (2022.01); H04L 41/5009 (2022.01); H04L 41/5025 (2022.01); H04L 45/302 (2022.01)
CPC H04L 41/5067 (2013.01) [G06Q 30/01 (2013.01); H04L 41/5009 (2013.01); H04L 41/5025 (2013.01); H04L 43/04 (2013.01); H04L 45/308 (2013.01); H04L 47/2425 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A traffic routing and infrastructure scaling system comprising:
a processor and a computer readable medium operably coupled thereto, the computer readable medium comprising a plurality of instructions stored in association therewith that are accessible to, and executable by, the processor, to perform operations which comprise:
receiving, by a primary region, incoming customer requests;
determining, by a traffic control module, a traffic redirect quotient (TRQ) and a regional scale quotient (RSQ), wherein the TRQ indicates a percentage of the incoming customer requests needed to be redirected to a secondary partner region and the RSQ indicates a percentage of infrastructure scaling needed in the secondary partner region;
receiving, by a recommendation processing module, the TRQ and the RSQ;
automatically initiating, by the recommendation processing module, redirection of the percentage of the incoming customer requests indicated by the TRQ to the secondary partner region, scaling the percentage of infrastructure indicated by the RSQ in the secondary partner region, or both; and
routing, by a network traffic manager service, the percentage of the incoming customer requests indicated by the TRQ to the secondary partner region.