US 11,882,104 B2
Security systems and methods for remote technical support
Bogdan Odulinski, Austin, TX (US); and Brett Pany, Lakeway, TX (US)
Assigned to ASURVIO, LP, Austin, TX (US)
Filed by ASURVIO, LP, Temple, TX (US)
Filed on Aug. 17, 2021, as Appl. No. 17/404,690.
Claims priority of provisional application 63/069,529, filed on Aug. 24, 2020.
Prior Publication US 2022/0060459 A1, Feb. 24, 2022
Int. Cl. H04L 9/40 (2022.01); G06F 21/50 (2013.01); G06F 21/44 (2013.01)
CPC H04L 63/08 (2013.01) [G06F 21/44 (2013.01); G06F 21/50 (2013.01); H04L 63/10 (2013.01); H04L 63/18 (2013.01); G06F 2221/033 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method of securing remote technical support, the method comprising, by a computer system comprising a computing environment:
monitoring the computing environment for at least one indicator of remote-control software in the computing environment in accordance with stored authentication settings;
responsive to the monitoring, detecting the at least one indicator of remote-control software in the computing environment;
responsive to the detection, identifying an authentication profile in the stored authentication settings that is applicable to the at least one indicator of remote-control software; and
executing an authentication workflow in accordance with the authentication profile.