	US 12,206,786 B2
	Call center web-based authentication using a contactless card
Jeffrey Rule, Chevy Chase, MD (US); and Rajko Ilincic, Annandale, VA (US)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Feb. 21, 2024, as Appl. No. 18/583,178.
Application 18/583,178 is a continuation of application No. 18/116,353, filed on Mar. 2, 2023, granted, now 11,930,120.
Application 18/116,353 is a continuation of application No. 17/489,210, filed on Sep. 29, 2021, granted, now 11,621,849, issued on Apr. 4, 2023.
Application 17/489,210 is a continuation of application No. 17/085,768, filed on Oct. 30, 2020, granted, now 11,165,586, issued on Nov. 2, 2021.
Prior Publication US 2024/0195633 A1, Jun. 13, 2024
Int. Cl. H04L 9/32 (2006.01); G06F 16/955 (2019.01); G06K 7/10 (2006.01); H04L 9/08 (2006.01); H04L 67/02 (2022.01); H04M 1/724 (2021.01); H04M 3/42 (2006.01)

CPC H04L 9/3234 (2013.01) [G06F 16/9566 (2019.01); G06K 7/10297 (2013.01); H04L 9/0877 (2013.01); H04L 67/02 (2013.01); H04M 1/724 (2021.01); H04M 3/42042 (2013.01)]

20 Claims

1. A method, comprising:

receiving, by a server from a web browser of a client device, a request comprising a cookie;

verifying, by the server, the cookie;

decrypting, by the server, encrypted data received from the web browser;

generating, by the server, a session identifier associated with an account;

transmitting, by the server, an authenticated phone number comprising the session identifier to the client device;

receiving, by the server, a phone call specifying the authenticated phone number;

receiving, by the server during the phone call, input specifying the session identifier;

determining, by the server, that the session identifier received as input matches the session identifier associated with the account; and

providing, by the server based on the verification of the cookie, the decryption of the encrypted data, and the determination that the session identifier received as input matches the session identifier associated with the account, an attribute of the account to a graphical user interface displayed on an agent system associated with the phone call.