US 12,206,631 B2
Systems and methods for controlling secure persistent electronic communication account servicing with an intelligent assistant
Scott Karp, McLean, VA (US); and Srinaath Thyagarajan, McKinney, TX (US)
Assigned to CAPITAL ONE SERVICES, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Oct. 11, 2023, as Appl. No. 18/484,495.
Application 18/484,495 is a continuation of application No. 18/058,943, filed on Nov. 28, 2022, granted, now 11,818,083.
Application 18/058,943 is a continuation of application No. 17/231,029, filed on Apr. 15, 2021, granted, now 11,588,761, issued on Feb. 21, 2023.
Application 17/231,029 is a continuation of application No. 17/030,002, filed on Sep. 23, 2020, granted, now 10,986,047, issued on Apr. 20, 2021.
Application 17/030,002 is a continuation of application No. 16/740,678, filed on Jan. 13, 2020, granted, now 10,791,068, issued on Sep. 29, 2020.
Application 16/740,678 is a continuation of application No. 16/516,862, filed on Jul. 19, 2019, granted, now 10,536,403, issued on Jan. 14, 2020.
Application 16/516,862 is a continuation of application No. 16/281,720, filed on Feb. 21, 2019, granted, now 10,374,983, issued on Aug. 6, 2019.
Application 16/281,720 is a continuation of application No. 16/026,198, filed on Jul. 3, 2018, granted, now 10,257,124, issued on Apr. 9, 2019.
Application 16/026,198 is a continuation of application No. 15/916,521, filed on Mar. 9, 2018, granted, now 10,044,647, issued on Aug. 7, 2018.
Prior Publication US 2024/0039875 A1, Feb. 1, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04W 4/00 (2018.01); G06F 16/9032 (2019.01); G06F 40/295 (2020.01); G06F 40/30 (2020.01); G06F 40/35 (2020.01); H04L 51/02 (2022.01); H04L 67/306 (2022.01); H04M 15/00 (2006.01); H04W 4/14 (2009.01); H04W 4/24 (2018.01)
CPC H04L 51/02 (2013.01) [G06F 16/90332 (2019.01); G06F 40/295 (2020.01); G06F 40/30 (2020.01); G06F 40/35 (2020.01); H04L 67/306 (2013.01); H04M 15/755 (2013.01); H04M 15/8221 (2013.01); H04W 4/14 (2013.01); H04W 4/24 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for secure persistent account servicing communications, the system comprising:
one or more processors in communication with:
a communication interface;
an intelligent assistant system that includes a natural language processing module;
an information storage database storing a plurality of records associated with a plurality of devices; and
memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors, are configured to cause the system to:
receive, at the communication interface, an identifier of a device associated with a user;
store, in the information storage database, the identifier of the device;
determine a control event based on the identifier of the device; and
control access to the system by the device responsive to the control event.