US 12,202,505 B2
Automated inference of a customer support request in an autonomous vehicle
Livia Johanna, San Francisco, CA (US); Bridget Collins, San Francisco, CA (US); MinJie Tong, Issaquah, WA (US); David Shuckerow, Seattle, WA (US); Christopher Warren, Seattle, WA (US); Bharatkumar Patel, Fremont, CA (US); Yosser D'Avanzo, Brandon, FL (US); and Bonnie Lin, El Cerrito, CA (US)
Assigned to GM Cruise Holdings LLC, San Francisco, CA (US)
Filed by GM Cruise Holdings LLC, San Francisco, CA (US)
Filed on Aug. 22, 2022, as Appl. No. 17/893,165.
Application 17/893,165 is a continuation of application No. 17/893,152, filed on Aug. 22, 2022.
Prior Publication US 2024/0059307 A1, Feb. 22, 2024
Int. Cl. B60W 50/14 (2020.01); B60W 50/00 (2006.01); B60W 50/04 (2006.01); B60W 60/00 (2020.01)
CPC B60W 50/14 (2013.01) [B60W 50/00 (2013.01); B60W 50/04 (2013.01); B60W 60/00 (2020.02); B60W 60/001 (2020.02); B60W 2050/0028 (2013.01); B60W 2050/0052 (2013.01); B60W 2050/146 (2013.01); B60W 2420/403 (2013.01); B60W 2420/408 (2024.01); B60W 2420/54 (2013.01); B60W 2540/221 (2020.02); B60W 2554/00 (2020.02); B60W 2555/20 (2020.02); B60W 2556/10 (2020.02); B60W 2556/45 (2020.02); B60W 2556/65 (2020.02)] 20 Claims
OG exemplary drawing
 
1. A method of providing an onboard assistant for an autonomous vehicle, comprising:
receiving sensor data, comprising sensor logs from sensors of the autonomous vehicle and state logs of the autonomous vehicle carrying a rider;
inferring from the sensor data that a service incident has occurred;
determining contextual information of the service incident; and
resolving the service incident, based on the inferred service incident and the contextual information.