US 12,202,504 B2
Automated inference of a customer support request in an autonomous vehicle
MinJie Tong, Issaquah, WA (US); David Shuckerow, Seattle, WA (US); Christopher Warren, Seattle, WA (US); Bharatkumar Patel, Fremont, CA (US); Yosser D'Avanzo, Brandon, FL (US); Bonnie Lin, El Cerrito, CA (US); Livia Johanna, San Francisco, CA (US); and Bridget Collins, San Francisco, CA (US)
Assigned to GM Cruise Holdings LLC, San Francisco, CA (US)
Filed by GM Cruise Holdings LLC, San Francisco, CA (US)
Filed on Aug. 22, 2022, as Appl. No. 17/893,152.
Prior Publication US 2024/0059313 A1, Feb. 22, 2024
Int. Cl. B60W 50/14 (2020.01); B60W 50/00 (2006.01); B60W 50/04 (2006.01); B60W 60/00 (2020.01)
CPC B60W 50/14 (2013.01) [B60W 50/00 (2013.01); B60W 50/04 (2013.01); B60W 60/00 (2020.02); B60W 60/001 (2020.02); B60W 2050/0028 (2013.01); B60W 2050/0052 (2013.01); B60W 2050/146 (2013.01); B60W 2420/403 (2013.01); B60W 2420/408 (2024.01); B60W 2420/54 (2013.01); B60W 2540/221 (2020.02); B60W 2554/00 (2020.02); B60W 2555/20 (2020.02); B60W 2556/10 (2020.02); B60W 2556/45 (2020.02); B60W 2556/65 (2020.02)] 20 Claims
OG exemplary drawing
 
1. A method of providing an onboard assistant for an autonomous vehicle, comprising:
receiving sensor data from sensors of the autonomous vehicle;
transforming the sensor data using a trained machine learning model to provide transformed sensor data;
inferring from the transformed sensor data that a service incident has occurred;
determining a service agent and/or a standard operating procedure best suited to resolve on the inferred service incident; and
resolving the service incident, using the determined service agent and/or the standard operating procedure.