US 11,876,778 B2
Methods and systems of a secure and private customer service automation platform
Raja Srinivasan, San Jose, CA (US)
Filed by Raja Srinivasan, San Jose, CA (US)
Filed on Apr. 5, 2021, as Appl. No. 17/222,983.
Claims priority of provisional application 63/005,436, filed on Apr. 5, 2020.
Prior Publication US 2022/0014498 A1, Jan. 13, 2022
Int. Cl. H04L 29/06 (2006.01); H04L 9/40 (2022.01); G06F 16/903 (2019.01); H04L 9/32 (2006.01)
CPC H04L 63/0209 (2013.01) [G06F 16/90335 (2019.01); H04L 9/3213 (2013.01); H04L 9/3247 (2013.01); H04L 63/0815 (2013.01)] 4 Claims
OG exemplary drawing
 
1. A computerized method for implementing a Customer Support System (CSS) system in a secure and private customer service automation platform comprising:
determining that a user request for information;
with a client browser:
sending the request to API gateway;
with an application programming interface (API) gateway:
sending the request to an appropriate backend system after an authentication process;
with a backend system:
responding back with the requested information;
with the API gateway:
forwarding the response back to the client browser;
with the client browser:
using a metadata to render the information on the screen;
wherein the user takes an action on the client browser that is to be tracked, sending just an identifier to a CSS server;
with the CSS server:
tokenizing the identifier using a key specific to a tenant;
generating a unique virtual identifier;
storing the unique virtual identifier along with the token;
sending the unique virtual identifier to the API Gateway and
wherein the unique virtual identifier is sent back to the client browser by the API gateway.