US 11,875,132 B2
Validation of revised IVR prompt translation
Terry Olson, Bennington, NE (US); Mark L. Sempek, Blair, NE (US); and Roger Wehrle, Omaha, NE (US)
Assigned to Intrado Corporation, Omaha, NE (US)
Filed by Intrado Corporation, Omaha, NE (US)
Filed on May 13, 2021, as Appl. No. 17/320,189.
Prior Publication US 2022/0366150 A1, Nov. 17, 2022
Int. Cl. G06F 40/51 (2020.01); H04M 3/493 (2006.01); G06F 40/58 (2020.01); G06F 40/18 (2020.01); G06F 40/263 (2020.01); G06F 8/65 (2018.01); G06F 40/279 (2020.01)
CPC G06F 40/51 (2020.01) [G06F 8/65 (2013.01); G06F 40/18 (2020.01); G06F 40/263 (2020.01); G06F 40/279 (2020.01); G06F 40/58 (2020.01); H04M 3/493 (2013.01); H04M 2201/42 (2013.01); H04M 2242/12 (2013.01)] 20 Claims
OG exemplary drawing
 
1. An apparatus comprising:
a memory;
and a processor configured to transfer a copy of a plurality of revised translation data sets to be added to an interactive voice response (IVR) application into a grid structure, where each revised translation data set comprises a prompt name in a first field, an IVR prompt in a second field, a translation of the IVR prompt into a different language in a third field, and a timestamp in a fourth field,
execute an accuracy validation on the plurality of revised translation data sets, wherein, for each revised translation data set, the processor identifies whether a respective translation in a different language in a third field is an accurate translation of a respective IVR prompt in a second field based on attributes of the respective translation and the respective IVR prompt,
and display results of the accuracy validation via a user interface on a device;
wherein a respective translation of the IVR prompt in the second field is an inaccurate translation is identified when a character count of a respective translation of the IVR prompt in a third field of a revised translation data set is greater than a character count of the IVR prompt by a predetermined threshold.