US 11,869,071 B1
Rapid and efficient case opening from negative news
Angelica Bullard, Oakland, CA (US); Mauricio Flores, Oakland, CA (US); Ian Kloville, San Francisco, CA (US); Jeremy Norvell, Livermore, CA (US); Sameer Shetty, Concord, NC (US); and Michael Traverso, Chicago, IL (US)
Assigned to Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed by Wells Fargo Bank, N.A., San Francisco, CA (US)
Filed on Dec. 12, 2019, as Appl. No. 16/712,578.
Application 16/712,578 is a continuation of application No. 16/711,951, filed on Dec. 12, 2019, granted, now 11,431,519.
Int. Cl. G06Q 40/00 (2023.01); G06Q 40/02 (2023.01); G06N 20/00 (2019.01); G06Q 40/12 (2023.01)
CPC G06Q 40/02 (2013.01) [G06N 20/00 (2019.01); G06Q 40/12 (2013.12)] 20 Claims
OG exemplary drawing
 
1. A machine-learning method implemented by a computing system of a financial institution, the method comprising:
retrieving, by the computing system, one or more news alerts from one or more third-party devices;
applying, by the computing system, an entity extraction model to the one or more news alerts to identify one or more persons or organizations associated with the one or more news alerts;
applying, by the computing system, an entity resolution model to determine which of the one or more persons or organizations is a customer of the financial institution;
identifying, by the computing system, one or more topics of the one or more news alerts associated with the customer;
generating, by the computing system, an enriched alert comprising customer data and the one or more news alerts or a subset thereof, the enriched alert comprising a list of previous transactions involving the customer and a list of prior enriched alerts generated for the customer;
applying, by the computing system, a predictive model that receives the enriched alert and the one or more topics as input and generates (i) a probability that the enriched alert will trigger a suspicious activity report following an investigation, and (ii) a respective significance score for each of the one or more topics;
responsive to generating the probability, selecting, by the computing system, from a plurality of destination devices, based on the respective significance score for each of the one or more topics and based on the probability, a suitable destination computing device to which to transmit the enriched alert; and
transmitting, by the computing system, the enriched alert to the suitable destination computing device for investigation.