US 11,868,943 B2
Business metric identification from structured communication
Guy R. VanBuskirk, Grapevine, TX (US); Steven Paul Russell, Menlo Park, CA (US); and Andrew W. Kittler, Atherton, CA (US)
Assigned to Theatro Labs, Inc., Richardson, TX (US)
Filed by Theatro Labs, Inc., Richardson, TX (US)
Filed on Dec. 14, 2021, as Appl. No. 17/550,917.
Application 17/550,917 is a continuation of application No. 16/812,076, filed on Mar. 6, 2020, granted, now 11,205,148.
Application 16/812,076 is a continuation of application No. 15/978,900, filed on May 14, 2018, granted, now 10,586,199, issued on Mar. 10, 2020.
Application 15/978,900 is a continuation of application No. 15/208,275, filed on Jul. 12, 2016, granted, now 9,971,983, issued on May 15, 2018.
Application 15/208,275 is a continuation of application No. 14/572,450, filed on Dec. 16, 2014, granted, now 9,414,195, issued on Aug. 9, 2016.
Application 14/572,450 is a continuation of application No. 13/401,146, filed on Feb. 21, 2012, granted, now 8,948,730, issued on Feb. 3, 2015.
Claims priority of provisional application 61/487,432, filed on May 18, 2011.
Claims priority of provisional application 61/445,504, filed on Feb. 22, 2011.
Prior Publication US 2022/0108259 A1, Apr. 7, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. H04W 24/00 (2009.01); G06Q 10/0639 (2023.01); H04W 4/029 (2018.01); H04L 67/561 (2022.01); G10L 15/26 (2006.01); G10L 17/22 (2013.01); H04B 7/14 (2006.01); H04M 3/02 (2006.01); H04W 4/021 (2018.01); G06Q 10/10 (2023.01); H04W 4/33 (2018.01); H04W 4/08 (2009.01); H04L 67/63 (2022.01)
CPC G06Q 10/06398 (2013.01) [G06Q 10/10 (2013.01); G10L 15/26 (2013.01); G10L 17/22 (2013.01); H04B 7/14 (2013.01); H04L 67/561 (2022.05); H04M 3/02 (2013.01); H04W 4/021 (2013.01); H04W 4/029 (2018.02); H04W 4/33 (2018.02); H04L 67/63 (2022.05); H04W 4/08 (2013.01)] 25 Claims
OG exemplary drawing
 
1. A method of identifying a metric associated with a business, the method comprising:
recognizing, by a computer system associated with the business, a first user associated with a first communication device and a second user associated with a second communication device, wherein the first user is recognized as a customer of the business and the second user is recognized as an employee of the business;
observing, by the computer system, a communication between the first communication device and the second communication device, wherein at least a portion of the communication is an audible communication;
identifying, by the computer system, the metric based on the communication between the employee and the customer; and
making, by the computer system, the metric available for decision making purposes.