CPC G06Q 10/06398 (2013.01) [G06Q 10/10 (2013.01); G10L 15/26 (2013.01); G10L 17/22 (2013.01); H04B 7/14 (2013.01); H04L 67/561 (2022.05); H04M 3/02 (2013.01); H04W 4/021 (2013.01); H04W 4/029 (2018.02); H04W 4/33 (2018.02); H04L 67/63 (2022.05); H04W 4/08 (2013.01)] | 25 Claims |
1. A method of identifying a metric associated with a business, the method comprising:
recognizing, by a computer system associated with the business, a first user associated with a first communication device and a second user associated with a second communication device, wherein the first user is recognized as a customer of the business and the second user is recognized as an employee of the business;
observing, by the computer system, a communication between the first communication device and the second communication device, wherein at least a portion of the communication is an audible communication;
identifying, by the computer system, the metric based on the communication between the employee and the customer; and
making, by the computer system, the metric available for decision making purposes.
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