US 10,892,959 B2
Prioritization of information technology infrastructure incidents
Bruno Fonseca de Lima, Belo Horizonte (BR); John R. Dudley, Research Triangle Park, NC (US); and Paolo Ciravegna, Turin (IT)
Assigned to International Business Machines Corporation, Armonk, NY (US)
Filed by INTERNATIONAL BUSINESS MACHINES CORPORATION, Armonk, NY (US)
Filed on Jul. 11, 2018, as Appl. No. 16/32,833.
Prior Publication US 2020/0021503 A1, Jan. 16, 2020
Int. Cl. H04L 12/24 (2006.01); G06Q 10/06 (2012.01); G06F 9/50 (2006.01); G06F 16/38 (2019.01)
CPC H04L 41/5022 (2013.01) [G06F 9/5038 (2013.01); G06F 16/38 (2019.01); G06Q 10/06393 (2013.01); H04L 41/06 (2013.01)] 18 Claims
OG exemplary drawing
 
1. A computer-implemented method, comprising:
obtaining, by one or more processors, notifications of issues experienced in computing resources allocated to an entity from a shared distributed computing environment;
obtaining, by the one or more processors, notifications of events with discernable impacts on business performance measures of the entity;
quantifying, by the one or more processors, a technical performance impact of each issue of the issues on the technical performance of the allocated computing resources;
quantifying, by the one or more processors, based on one or more performance measures, a business performance impact of each event of the events on the business performance measures of the entity;
cognitively analyzing, by the one or more processors, the business performance impact of each event and the technical performance impact of each issue to correlate a portion of the quantified events with a portion of the quantified issues;
prioritizing, by the one or more processors, based on the cognitive analysis, the portion of the issues by severity of business performance impact, wherein an issue of the portion with a greater discernable impact on business performance is assigned a higher priority; and
mitigating, by the one or more processors, the portion of the issues experienced in the computing resources allocated to the entity, in order of priority, wherein the mitigating comprises:
determining, by the one or more processors, that adjusting allocations of resources in the shared distributed computing system will mitigate one or more of the portion of the issues with a higher priority, of the portion of the issues;
adding, by the one or more processors, additional computing resources from the shared distributed computing system to the computing resources allocated to the entity; and
notifying, by the one or more processors, at least one stakeholder of the mitigating of at least one issue of the portion of the issues with the higher priority, wherein the mitigating enables compliance of the allocated computing resources of the entity from a shared distributed computing environment with at least one service level agreement governing technical performance of the allocated computing resources.