US 10,891,442 B2
Message tone evaluation between entities in an organization
Sergio F. Carmena, Dublin (IE); John Dowling, Dublin (IE); Alex Martinelli, Dublin (IE); and Daniele Riccardelli, Dublin (IE)
Assigned to International Business Machines Corporation, Armonk, NY (US)
Filed by International Business Machines Corporation, Armonk, NY (US)
Filed on Oct. 18, 2019, as Appl. No. 16/657,742.
Application 16/657,742 is a continuation of application No. 16/112,354, filed on Aug. 24, 2018, granted, now 10,528,673.
Application 16/112,354 is a continuation of application No. 15/813,344, filed on Nov. 15, 2017, granted, now 10,152,475, issued on Dec. 11, 2018.
Application 15/813,344 is a continuation of application No. 15/270,833, filed on Sep. 20, 2016, granted, now 10,140,290, issued on Nov. 27, 2018.
Prior Publication US 2020/0050664 A1, Feb. 13, 2020
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 40/35 (2020.01); G06F 40/253 (2020.01)
CPC G06F 40/35 (2020.01) [G06F 40/253 (2020.01)] 10 Claims
OG exemplary drawing
 
1. A method for message tone evaluation between entities in an organization, the method comprising:
extracting text content for a message or a group of messages sent between a sender entity and a recipient entity in an organization;
providing a tone weighting for a communication relationship between the sender entity and the recipient entity based on an analysis of a tone of the extracted text content, wherein the tone comprises sentiment of positive and negative sentiments;
retrieving a graph in which nodes represent entities in the organization and edges between the nodes have tone weightings for a tone for a communication relationship between the entities, wherein the tone weightings comprise a numerical value;
updating the graph with the tone weighting for the message or the group of messages by setting or updating an edge tone weighting between the nodes for the sender entity and the recipient entity;
analyzing the updated graph to obtain information on the tones used by the sender entity and the recipient entity; and
capturing an insight into an interaction tone of the organization based on the analysis.