	US 12,192,411 B2
	Method and server for processing calls originating from user terminals for connection with operator terminals
Apostolos Kountouris, Chatillon (FR)
Assigned to ORANGE, Issy-les-Moulineaux (FR)
Appl. No. 18/002,982
Filed by ORANGE, Issy-les-Moulineaux (FR)
PCT Filed Jun. 23, 2021, PCT No. PCT/FR2021/051155 § 371(c)(1), (2) Date Dec. 22, 2022, PCT Pub. No. WO2021/260329, PCT Pub. Date Dec. 30, 2021.
Claims priority of application No. 2006634 (FR), filed on Jun. 24, 2020.
Prior Publication US 2023/0247141 A1, Aug. 3, 2023
Int. Cl. H04M 3/00 (2024.01); H04M 3/523 (2006.01)

CPC H04M 3/5238 (2013.01) [H04M 3/5231 (2013.01); H04M 2203/2011 (2013.01)]

20 Claims

1. A method for handling a first call received in a call center via a telecommunications network, originating from a user terminal, the method being implemented by a device and comprising:

placing the first call in a queue when no call center operator terminal is available to take the first call;

creating a user identification code and placing the user identification code in the queue instead of an identifier of the first call; and

transmitting, to the user terminal, the user identification code, said code being a code required to be obtained in a second call that has to be made subsequently by a user of the user terminal, within a determined time interval, so as to allow the second call to benefit from a place of the first call in the queue.