US 12,192,408 B1
Systems and methods for electronic request routing and distribution
Asieh Ahani, Springfield, MA (US); Tara Zayac, Springfield, MA (US); and Michael Tracy, Springfield, MA (US)
Assigned to Massachusetts Mutual Life Insurance Company, Springfield, MA (US)
Filed by MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY, Springfield, MA (US)
Filed on Aug. 11, 2023, as Appl. No. 18/448,216.
Application 18/448,216 is a continuation of application No. 17/937,663, filed on Oct. 3, 2022, granted, now 11,729,317.
Application 17/937,663 is a continuation of application No. 17/020,365, filed on Sep. 14, 2020, granted, now 11,463,585, issued on Oct. 4, 2022.
Claims priority of provisional application 62/899,528, filed on Sep. 12, 2019.
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/523 (2006.01); G06N 5/01 (2023.01); G06N 5/04 (2023.01); G06N 20/20 (2019.01); H04M 3/51 (2006.01)
CPC H04M 3/523 (2013.01) [G06N 5/01 (2023.01); G06N 5/04 (2013.01); G06N 20/20 (2019.01); H04M 3/5191 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
executing, by a server, an artificial intelligence model to generate a score for an electronic request for at least a portion of a set of users, the score being indicative of a probability of each user of the at least portion of the set of users satisfying the electronic request; and
assigning, by the server, the electronic request to at least one user of the at least portion of the set of users in accordance with the score and a capacity value of the at least one user.