| CPC G08G 5/0026 (2013.01) [G06F 40/211 (2020.01); G08G 5/0082 (2013.01); G08G 5/04 (2013.01)] | 14 Claims |
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1. An operation support apparatus, comprising:
at least one memory storing a computer program; and
at least one processor configured to execute the computer program to acquire an operation status of transportation means;
perform processing of recognizing voices of a first staff who gives an instruction to operate the transportation means and a second staff who is instructed by the first staff, and generate character information obtained by converting the recognized voice into a character;
perform syntax analysis on the character information and detect wrong recognition by the first or second staff indicated by the character information based on the operation status, a result of the syntax analysis, and a first determination criterion;
control a specific vibrator to a specific first staff to vibrate according to a result of the detection of the wrong recognition in a case in which each of a plurality of first staffs is attached to a vibrator, the specific first staff having uttered a voice related to the wrong recognition;
identify, from among the plurality of first staffs, the specific first staff who has uttered a voice based on an identifier of a voice input device; and
display the character information and a detection result of the wrong recognition on a first display device visually recognizable by the first staff.
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