| CPC G06Q 10/063114 (2013.01) [G06N 20/00 (2019.01); G10L 15/26 (2013.01); H04M 3/5175 (2013.01); H04M 3/5183 (2013.01); H04M 2203/402 (2013.01)] | 14 Claims |
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1. A telephone answering service support system comprising a server computer on which a telephone answering service support program has been installed, the telephone answering service support program, when executed by the server computer, causes the server computer to:
store a plurality of task data items, each task data item including a task name of a task in a telephone answering service, and speech data indicating speech to be made in the task;
wherein the speech data is in a format of text data;
display a task name included in each of the plurality of task data items on a graphical user interface of an operator engaged in the telephone answering service;
wherein the task name of each of the plurality of task data items is displayed with a status graphical user interface control element indicating whether the task data item has been completed;
wherein the task name of each of the plurality of task data items is displayed in a first state in which the status graphical user interface control element for at least one of the plurality of task data items indicates that the task data item has not been completed;
convert a voice of the operator in the telephone answering service into voice data, wherein the voice data is in the format of text data;
determine which of the plurality of task data items has been completed based on a similarity between the voice data and the speech data; and
execute, in a case where it is determined that any of the task data items has been completed, display control for displaying on the graphical user interface a second state in which the status graphical user interface control element indicating that the at least one of the plurality of task data items that had not been completed in the first state has been completed.
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