	US 12,190,212 B2
	Managing multifaceted, implicit goals through dialogue
Scott Karp, McLean, VA (US); Erik Mueller, Chevy Chase, MD (US); and Zachary Kulis, Arlington, VA (US)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Oct. 17, 2022, as Appl. No. 18/047,154.
Application 18/047,154 is a continuation of application No. 16/887,283, filed on May 29, 2020, granted, now 11,475,366.
Application 16/887,283 is a continuation of application No. 16/420,290, filed on May 23, 2019, granted, now 10,671,941, issued on Jun. 2, 2020.
Prior Publication US 2023/0062915 A1, Mar. 2, 2023
Int. Cl. G06N 20/00 (2019.01); G06F 40/205 (2020.01); G06F 40/30 (2020.01); G06F 40/35 (2020.01); G06Q 30/016 (2023.01); G10L 15/18 (2013.01); G10L 15/22 (2006.01); G10L 15/30 (2013.01); G10L 25/63 (2013.01)

CPC G06N 20/00 (2019.01) [G06F 40/205 (2020.01); G06F 40/30 (2020.01); G06F 40/35 (2020.01); G06Q 30/016 (2013.01); G10L 15/1815 (2013.01); G10L 15/22 (2013.01); G10L 2015/223 (2013.01); G10L 15/30 (2013.01); G10L 25/63 (2013.01)]

20 Claims

15. A system, comprising:

a processor; and

a memory having programming instructions stored thereon, which, when executed by the processor, causes the system to perform operations comprising:

identifying a dialogue message originating from a user account;

identifying, using natural language processing, a user goal associated with the user account based on the dialogue message;

generating a plan comprising a plurality of actions to address the user goal using a machine learning model trained to identify the plurality of actions based on the dialogue message; and

executing at least one action of the plurality of actions according to the plan.