CPC G06F 40/30 (2020.01) [G10L 15/1815 (2013.01); G10L 15/22 (2013.01); G10L 2015/223 (2013.01)] | 16 Claims |
1. A method implemented by one or more processors, the method comprising:
causing a bot to initiate a phone call with a communication participant, the phone call being initiated over a natural language communication channel, and the phone call being conducted using a natural language communication method that includes a dialogue of natural language communications;
determining, based on monitoring the phone call between the bot and the communication participant, whether the communication participant is a human or an additional bot; and
in response to determining that the communication participant is an additional bot, causing the phone call to be transitioned to a machine communication method that is different from the natural language communication method with which the phone call was initiated.
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