US 12,189,465 B2
Machine-learning based similarity engine
Hari Krishna Vutukuru, Hyderabad (IN); Purvanshi Yadav, Hyderabad (IN); Anushree Randad, Santa Clara, CA (US); Ajesh Sasidharan, Hyderabad (IN); Payal Roy, Hyderabad (IN); and Ankit Kumar Das, Hyderabad (IN)
Assigned to ServiceNow, Inc., Santa Clara, CA (US)
Filed by ServiceNow, Inc., Santa Clara, CA (US)
Filed on Mar. 4, 2024, as Appl. No. 18/594,906.
Application 18/594,906 is a continuation of application No. 18/120,011, filed on Mar. 10, 2023, granted, now 11,953,977.
Application 18/120,011 is a continuation of application No. 17/142,769, filed on Jan. 6, 2021, granted, now 11,630,717, issued on Apr. 18, 2023.
Prior Publication US 2024/0202061 A1, Jun. 20, 2024
Int. Cl. G06F 11/00 (2006.01); G06F 11/07 (2006.01); G06N 20/00 (2019.01)
CPC G06F 11/0787 (2013.01) [G06F 11/0769 (2013.01); G06N 20/00 (2019.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
receiving first data indicating a classification request that is directed to a graphical user interface (GUI), wherein the classification request is based on a first incident log;
generating, via a machine learning model, a first vector representation of the first incident log;
identifying a second incident log of a plurality of incident logs according to a comparison between the first vector representation and respective vector representations of the plurality of incident logs; and
transmitting second data to update the GUI to display a visual representation of the second incident log.