US 11,856,137 B2
Performing a custom action during call screening based on a purpose of a voice call
Brendan Way, Brooklyn, NY (US); Kaylyn Gibilterra, New York, NY (US); and Abdelkader M'Hamed Benkreira, New York, NY (US)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Mar. 22, 2021, as Appl. No. 17/301,007.
Application 17/301,007 is a continuation of application No. 16/815,754, filed on Mar. 11, 2020, granted, now 10,958,784.
Prior Publication US 2021/0289071 A1, Sep. 16, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/436 (2006.01); G06Q 40/02 (2023.01); G06Q 20/32 (2012.01); G06Q 20/42 (2012.01); G06Q 20/40 (2012.01); G06N 5/04 (2023.01); G10L 15/22 (2006.01); G10L 15/00 (2013.01); G06N 20/00 (2019.01); G10L 15/08 (2006.01)
CPC H04M 3/4365 (2013.01) [G06N 5/04 (2013.01); G06N 20/00 (2019.01); G06Q 20/3223 (2013.01); G06Q 20/4016 (2013.01); G06Q 20/42 (2013.01); G06Q 40/02 (2013.01); G10L 15/00 (2013.01); G10L 15/22 (2013.01); G10L 2015/088 (2013.01); G10L 2015/223 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
automatically screening, by a user device, a call from a calling device based on user device setting information and whether a phone number associated with the calling device is listed in whitelist information;
analyzing, by the user device and based on screening the call, a transcription of voice input, from the calling device, related to a purpose of the call;
outputting, by the user device, one or more input options that permit a response to the purpose of the call,
wherein outputting the one or more input options comprises:
outputting the one or more input options based on a likelihood that the purpose of the call is fraudulent and based on detecting keywords in the transcription;
detecting, by the user device, a user interaction with a specific input option of the one or more input options; and
performing, by the user device, an action associated with the specific input option based on detecting the user interaction with the specific input option.