CPC H04M 3/2218 (2013.01) [G06Q 20/305 (2013.01); H04M 3/5175 (2013.01); H04M 3/5183 (2013.01)] | 20 Claims |
1. A system for performing call analysis comprising:
one or more memory units storing instructions; and
one or more processors that execute the instructions to perform operations comprising:
receiving, via a network, an electronically tagged model input representing a call record;
accessing a computerized neural network model comprising utterance-related model parameters, the computerized neural network model comprising (i) a recurrent neural network and (ii) being configured to intake the electronically tagged model input and analyze the electronically tagged model input; and
embedding, via the computerized neural network model, based on the utterance-related model parameters, an electronic indicator at a segment of the electronically tagged model input,
wherein embedding the electronic indicator comprises determining placement of the electronic indicator at the segment based on the utterance-related model parameters, the computerized neural network model applying one or more thresholds associated with the utterance-related model parameters to one or more portions of the electronically tagged model input.
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