US 11,855,982 B2
Caller and recipient alternate channel identity confirmation
Adithya Gadwale, Falls Church, VA (US)
Assigned to Capital One Services, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Jun. 11, 2021, as Appl. No. 17/345,536.
Application 17/345,536 is a continuation of application No. 16/843,251, filed on Apr. 8, 2020, granted, now 11,063,938.
Application 16/843,251 is a continuation of application No. 16/570,796, filed on Sep. 13, 2019, granted, now 10,659,459, issued on May 19, 2020.
Prior Publication US 2021/0306331 A1, Sep. 30, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 1/66 (2006.01); H04L 9/40 (2022.01); H04W 12/06 (2021.01); H04M 3/51 (2006.01); H04L 67/55 (2022.01); H04W 84/04 (2009.01)
CPC H04L 63/0861 (2013.01) [H04L 63/0853 (2013.01); H04L 67/55 (2022.05); H04M 3/51 (2013.01); H04W 12/06 (2013.01); H04W 84/042 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system, comprising:
memory;
one or more processors coupled with the memory, the one or more processors, configured to execute instructions, to:
generate a text-based notification comprising an indication of a future call to be received by a client device over a first communication channel;
send the text-based notification over a secure second communication channel to the client device associated with a customer; and
initiate the future call over the first communication channel with the client device.