CPC G06Q 50/26 (2013.01) [G06Q 10/1095 (2013.01); G07C 9/257 (2020.01)] | 12 Claims |
1. A visitation management system for allowing a visit participant to visit with an inmate of a controlled environment facility, the visitation management system comprising:
a visit scheduling subsystem configured to:
access a scheduling database that includes a plurality of data records and stores schedule information of visitation sites, as well as of the inmate, to provide available visit slots to the visit participant, and to receive a visit slot selection from the visit participant; and
a visit monitoring subsystem configured to:
capture, via an audio capture device, audio data associated with the visit;
identify, in the captured audio data, one or more keywords and/or keyphrases; and
determine, based on the identifying, that a violation of a predetermined rule has occurred,
wherein the determining includes comparing the identified one or more keywords and/or keyphrases to a list of prohibited keywords and/or keyphrases, and
wherein the determining includes comparing tones included in the captured audio data to predetermined tones, the predetermined tones including DTMF tones.
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