US 11,854,105 B2
System and method for visitation management in a controlled environment
Stephen Lee Hodge, Aubrey, TX (US); and Anthony Bambocci, Altoona, PA (US)
Assigned to Global Tel*Link Corporation, Reston, VA (US)
Filed by Global Tel*Link Corporation, Reston, VA (US)
Filed on May 11, 2022, as Appl. No. 17/741,838.
Application 17/741,838 is a continuation of application No. 17/107,323, filed on Nov. 30, 2020, granted, now 11,334,958.
Application 17/107,323 is a continuation of application No. 16/417,187, filed on May 20, 2019, granted, now 10,853,901, issued on Dec. 1, 2020.
Application 16/417,187 is a continuation of application No. 15/041,842, filed on Feb. 11, 2016, granted, now 10,296,994, issued on May 21, 2019.
Prior Publication US 2023/0025565 A1, Jan. 26, 2023
Int. Cl. G06Q 50/26 (2012.01); G07C 9/25 (2020.01); G06Q 10/1093 (2023.01)
CPC G06Q 50/26 (2013.01) [G06Q 10/1095 (2013.01); G07C 9/257 (2020.01)] 12 Claims
OG exemplary drawing
 
1. A visitation management system for allowing a visit participant to visit with an inmate of a controlled environment facility, the visitation management system comprising:
a visit scheduling subsystem configured to:
access a scheduling database that includes a plurality of data records and stores schedule information of visitation sites, as well as of the inmate, to provide available visit slots to the visit participant, and to receive a visit slot selection from the visit participant; and
a visit monitoring subsystem configured to:
capture, via an audio capture device, audio data associated with the visit;
identify, in the captured audio data, one or more keywords and/or keyphrases; and
determine, based on the identifying, that a violation of a predetermined rule has occurred,
wherein the determining includes comparing the identified one or more keywords and/or keyphrases to a list of prohibited keywords and/or keyphrases, and
wherein the determining includes comparing tones included in the captured audio data to predetermined tones, the predetermined tones including DTMF tones.