CPC G06Q 30/0635 (2013.01) [G06F 3/0482 (2013.01); G06Q 30/0641 (2013.01); H04L 51/046 (2013.01); G06F 3/0485 (2013.01)] | 20 Claims |
1. A computer-implemented method, comprising:
transmitting an order received from a first client device to a second client device, the order comprising one or more items;
receiving, from the second client device, an indication that an item of the one or more items is not available;
causing to display, responsive to the indication that the item is not available and via a chat interface of the first client device, a set of two or more template messages, wherein at least one of the template messages is an editable message;
receiving, via the chat interface of the first client device, a selection of one of the template messages in the set;
receiving, via the chat interface, one or more edits to the selected template message;
causing to display, via the chat interface, one or more replacement options for the item;
receiving, via the chat interface, a selection of one of the replacement options;
inserting the selected replacement option to the selected template message; and
transmitting the selected template message to the second client device, wherein the selected template message indicates a course of action for the item and includes the selected replacement option and the one or more edits.
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