US 11,854,066 B2
Messaging interface for managing order changes
Camille Van Horne, San Francisco, CA (US); and Philip Goolkasian, San Francisco, CA (US)
Assigned to Maplebear Inc., San Francisco, CA (US)
Filed by Maplebear Inc., San Francisco, CA (US)
Filed on Jun. 28, 2022, as Appl. No. 17/851,037.
Application 17/851,037 is a continuation of application No. 16/677,350, filed on Nov. 7, 2019, granted, now 11,443,362.
Prior Publication US 2022/0327603 A1, Oct. 13, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 30/06 (2023.01); G06Q 30/0601 (2023.01); H04L 51/046 (2022.01); G06F 3/0482 (2013.01); G06F 3/0485 (2022.01)
CPC G06Q 30/0635 (2013.01) [G06F 3/0482 (2013.01); G06Q 30/0641 (2013.01); H04L 51/046 (2013.01); G06F 3/0485 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method, comprising:
transmitting an order received from a first client device to a second client device, the order comprising one or more items;
receiving, from the second client device, an indication that an item of the one or more items is not available;
causing to display, responsive to the indication that the item is not available and via a chat interface of the first client device, a set of two or more template messages, wherein at least one of the template messages is an editable message;
receiving, via the chat interface of the first client device, a selection of one of the template messages in the set;
receiving, via the chat interface, one or more edits to the selected template message;
causing to display, via the chat interface, one or more replacement options for the item;
receiving, via the chat interface, a selection of one of the replacement options;
inserting the selected replacement option to the selected template message; and
transmitting the selected template message to the second client device, wherein the selected template message indicates a course of action for the item and includes the selected replacement option and the one or more edits.