US 11,854,027 B1
Video survey
Ryan Gee, Cedar Hills, UT (US); David Jones, Lehi, UT (US); and Rastislav Nukovic, Provo, UT (US)
Assigned to VIVINT, INC., Provo, UT (US)
Filed by Vivint, Inc., Provo, UT (US)
Filed on Sep. 2, 2020, as Appl. No. 17/010,740.
Int. Cl. G06Q 30/0203 (2023.01); H04N 7/14 (2006.01); G06V 20/40 (2022.01); G06V 40/20 (2022.01); G06V 40/16 (2022.01)
CPC G06Q 30/0203 (2013.01) [G06V 20/46 (2022.01); G06V 40/172 (2022.01); G06V 40/20 (2022.01); H04N 7/147 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for a video survey, the method being performed by a computing device comprising at least one processor, the method comprising:
receiving a request to access the video survey for a customer;
displaying, at the computing device, at least one question associated with the video survey;
recording, by a camera included in the computing device, a video response to the at least one question associated with the video survey, wherein the response is received from the customer;
determining, by a processor and based at least in part on a physical characteristic of the customer determined from the video response, whether the video response comprises a positive response or a negative response to the at least one question; and
determining, by the processor and based at least in part on the video response comprising a positive response or a negative response to the at least one question, whether to conclude the video survey or to present, through the computing device, an additional question.