CPC G06Q 30/0203 (2013.01) [G06V 20/46 (2022.01); G06V 40/172 (2022.01); G06V 40/20 (2022.01); H04N 7/147 (2013.01)] | 20 Claims |
1. A method for a video survey, the method being performed by a computing device comprising at least one processor, the method comprising:
receiving a request to access the video survey for a customer;
displaying, at the computing device, at least one question associated with the video survey;
recording, by a camera included in the computing device, a video response to the at least one question associated with the video survey, wherein the response is received from the customer;
determining, by a processor and based at least in part on a physical characteristic of the customer determined from the video response, whether the video response comprises a positive response or a negative response to the at least one question; and
determining, by the processor and based at least in part on the video response comprising a positive response or a negative response to the at least one question, whether to conclude the video survey or to present, through the computing device, an additional question.
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