CPC G06F 40/30 (2020.01) [G06N 20/00 (2019.01); H04L 51/212 (2022.05)] | 20 Claims |
1. A computer implemented method comprising:
receiving one or more comments associated with a transaction by a user;
classifying, by at least one processor, at least one of the one or more comments into a sentiment classification;
selecting, by the at least one processor, a first predefined category from a plurality of predefined categories for the one or more comments based at least in part on one or more terms in the one or more comments and the sentiment classification;
generating, by the at least one processor, a sub-category of the first predefined category based at least in part on applying a natural language processing model to the one or more comments to identify a feedback topic associated with the one or more comments:
identifying, by the at least one processor, trend data associated with the sub-category of the first predefined category based at least in part on the one or more comments and the sentiment classification; and
transmitting the identified trend data associated with the sub-category of the first predefined category to a client device.
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