CPC H04L 41/0622 (2013.01) [G06F 40/20 (2020.01); H04L 41/069 (2013.01); H04L 41/22 (2013.01); H04L 43/16 (2013.01)] | 19 Claims |
1. A system for proactively managing computing problems, the system comprising: a central database; a processor; and a computer memory storing computer-usable instructions that, when executed by the processor, causes initiation of a plurality of operations, the plurality of operations comprising:
executing a script;
establishing a connection via the script to the central database for identifying a network quality issue;
identifying the network quality issue based on the network quality issue satisfying a threshold;
based on a search associated with the central database, determining that other electronic documentation was already created for the network quality issue and that the other electronic documentation does not include a cause of the network quality issue; and
automatically generating new electronic documentation, for the network quality issue, that includes the cause based on the other electronic documentation not including the cause.
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