US 11,837,251 B2
Virtual counseling system and counseling method using the same
Sung Tae Min, Seoul (KR)
Assigned to SOLUGATE INC., Seoul (KR)
Filed by SOLUGATE INC., Seoul (KR)
Filed on Mar. 25, 2021, as Appl. No. 17/212,890.
Application 17/212,890 is a continuation of application No. PCT/KR2019/011796, filed on Sep. 11, 2019.
Claims priority of application No. 10-2018-0115490 (KR), filed on Sep. 28, 2018.
Prior Publication US 2021/0249036 A1, Aug. 12, 2021
Int. Cl. G10L 25/63 (2013.01); G06F 16/65 (2019.01); G10L 15/06 (2013.01); G10L 15/08 (2006.01); G10L 15/18 (2013.01); G10L 15/26 (2006.01)
CPC G10L 25/63 (2013.01) [G06F 16/65 (2019.01); G10L 15/063 (2013.01); G10L 15/083 (2013.01); G10L 15/1822 (2013.01); G10L 15/26 (2013.01)] 11 Claims
OG exemplary drawing
 
1. A virtual counseling system, comprising:
a microphone configured to receive a voice of a user, amplify a volume of the voice, remove frequencies other than a human audio frequency, and convert the voice into audio data;
a processor configured to:
receive the audio data from the microphone;
determine an emotion corresponding to the audio data, and identify whether a content of the audio data is an interrogative sentence or a plain sentence;
generate type information of the audio data, wherein the type information includes first type information indicating the user's emotion information in a form of an emoticon and second type information including sentence-type information indicating whether the content of the audio data is the interrogative sentence or the plain sentence in a form of punctuation mark;
convert the content of the audio data into first text data;
combine the type information and the first text data to generate second text data;
determine, based on the second text data, suitability of a virtual counseling for the user;
when it is determined that the virtual counseling is suitable for the user, proceed with the virtual counseling for the user; and
when it is determined that the virtual counseling is not suitable for the user, stop the virtual counseling for the user, transmit the second text data to a device of a human counselor, and connect a device of the user with the device of the human counselor via a network,
wherein the human counselor is selected from a plurality of human counselors based on a matching rate that is calculated from a complaint index of the audio data and a counseling history of a respective human counselor.