US 11,836,735 B2
Self-service terminal (SST) item return anti-fraud processing
Jodessiah Sumpter, Alpharetta, GA (US); Matthew Robert Burris, Atlanta, GA (US); Christopher John Costello, Suwanee, GA (US); and Caleb Wayne Martinez, Fayetteville, GA (US)
Assigned to NCR Corporation, Atlanta, GA (US)
Filed by NCR Corporation, Atlanta, GA (US)
Filed on Jan. 19, 2021, as Appl. No. 17/152,064.
Prior Publication US 2022/0230173 A1, Jul. 21, 2022
Int. Cl. G06Q 20/40 (2012.01); G06Q 20/18 (2012.01); G06Q 30/018 (2023.01); G06Q 20/20 (2012.01); G06T 7/62 (2017.01); G06T 7/90 (2017.01); G06K 7/14 (2006.01)
CPC G06Q 20/407 (2013.01) [G06Q 20/18 (2013.01); G06Q 20/208 (2013.01); G06Q 20/4016 (2013.01); G06Q 30/0185 (2013.01); G06T 7/62 (2017.01); G06T 7/90 (2017.01); G06K 7/1413 (2013.01); G06K 7/1417 (2013.01)] 7 Claims
OG exemplary drawing
 
1. A method comprising:
identifying, by a processor of a self-service terminal (SST), an item code for an item associated with an item return transaction by a customer;
obtaining, by the processor, an item image of the item from a camera of the SST;
calculating, by the processor, item dimensions for the item from the item image and calculating an item color signature from colors present in the item image for the item;
obtaining, by the processor, an item weight for the item from a weight sensor associated with the SST;
obtaining, by the processor, model dimensions, a model color signature, and a model weight for a model item associated with the item code;
authenticating, by the processor, the item based on comparisons between the item dimensions and the model dimensions, the item color signature and the model color signature, and the item weight and the model weight;
calculating, by the processor, a fraud score for the item return transaction based on transaction histories specific to the item, the customer, and a store associated with the SST and based on the item dimensions, the item color signature, and item weight for the item;
calculating, by the processor, in item return transaction rating based on the fraud score and an item return rating associated with the customer;
suspending, by the processor, the item return transaction on the SST for assistance or an audit when the item return transaction rating exceeds a threshold or falls outside of a range or permitting the item return transaction to continue on the SST as a self-service item return based on a comparison of the item return transaction rating against the threshold;
updating, by the processor, the item return rating associated with the customer based on the item return transaction rating;
maintaining, by the processor, an audit log for item return transaction data associated with the item return transaction, the fraud score, the item return rating of the customer, and the item return transaction rating;
maintaining, by the processor, a video log of the customer and the item associated with the item return transaction; and
indexing and linking, by the processor, video clips from the video log to corresponding portions of the audit log.