CPC G06F 40/58 (2020.01) [G06F 3/0482 (2013.01); G06F 16/335 (2019.01); G06F 16/3337 (2019.01); G06F 40/103 (2020.01)] | 20 Claims |
1. A method comprising:
conducting, by a computing system, a chat session between a human user and a virtual agent, wherein the chat session is conducted in a first language;
determining, by the computing system, that the human user or the virtual agent has initiated a hand off of the chat session from the virtual agent to a human agent;
in response to determining that the human user or the virtual agent has initiated the hand off of the chat session, translating, by the computing system, a transcript of the chat session from the first language to a second language, wherein the second language is associated with the human agent; and
providing, by the computing system, the transcript of the chat session in the second language to the human agent.
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