US 11,811,847 B2
Server-side workflow improvement based on client-side data mining
Manjeet Singh, Santa Clara, CA (US); Hans Jochen Gerhard Pohle, Amsterdam (NL); Vadim Denisov, Amsterdam (NL); and Ciprian Mocanu, Amsterdam (NL)
Assigned to ServiceNow, Inc., Santa Clara, CA (US)
Filed by ServiceNow, Inc., Santa Clara, CA (US)
Filed on Jul. 13, 2022, as Appl. No. 17/863,849.
Application 17/863,849 is a continuation of application No. 17/388,639, filed on Jul. 29, 2021, granted, now 11,418,571.
Prior Publication US 2023/0033909 A1, Feb. 2, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 67/01 (2022.01); H04L 67/50 (2022.01)
CPC H04L 67/01 (2022.05) [H04L 67/535 (2022.05)] 20 Claims
OG exemplary drawing
 
1. A system comprising:
persistent storage containing a server-side log that includes a set of entries indicating a unique identifier, and wherein the unique identifier is assigned to a work item of a server-based application; and
one or more processors configured to:
receive, from a client device, a client-side log, wherein the client-side log includes data related to usage of a client-based application;
identify, from the client-side log, one or more activities performed by the client-based application that are related to the unique identifier;
determine, from the one or more activities, an action that can be taken to improve use of the server-based application; and
write, to the persistent storage, a representation of the action.