CPC H04L 41/5009 (2013.01) [H04L 41/5067 (2013.01); H04L 43/10 (2013.01); H04L 41/0654 (2013.01)] | 19 Claims |
1. A method of deep tracing of one or more users via a cloud-based system, the method comprising steps of:
receiving a request from an administrator through the cloud-based system to actively troubleshoot any of a user and a group of users;
causing one or more user devices associated with one or more users to create a deep tracing session based on specified options in the request;
assisting the one or more user devices in performing one or more tests of a plurality of traces to a destination and collecting a plurality of statistics associated with the one or more user devices, wherein the deep tracing session is performed via a combination of any of the cloud-based system, the one or more user devices, an application executing on the one or more user devices, and a browser add on;
receiving results from any of the plurality of tests and results from the plurality of statistics and
displaying a network map between the one or more user devices and the destination.
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