US 11,811,623 B2
Deep tracing of user experience
Amit Sinha, San Jose, CA (US); Srikanth Devarajan, Cupertino, CA (US); Chakkaravarthy Periyasamy Balaiah, San Jose, CA (US); Khaireddine Mazboudi, San Jose, CA (US); Sandeep Kamath Voderbet, Sunnyvale, CA (US); Sushil Pangeni, Fremont, CA (US); Pratap Ramachandra, Bangalore (IN); and Amber Wu, San Jose, CA (US)
Assigned to Zscaler, Inc., San Jose, CA (US)
Filed by Zscaler, Inc., San Jose, CA (US)
Filed on Nov. 16, 2021, as Appl. No. 17/527,552.
Application 17/527,552 is a continuation in part of application No. 16/798,952, filed on Feb. 24, 2020.
Application 16/798,952 is a continuation in part of application No. 16/284,073, filed on Feb. 25, 2019, granted, now 10,892,964, issued on Jan. 12, 2021.
Application 16/284,073 is a continuation in part of application No. 16/284,106, filed on Feb. 25, 2019, granted, now 10,938,686, issued on Mar. 2, 2021.
Application 16/284,106 is a continuation in part of application No. 16/284,202, filed on Feb. 25, 2019, granted, now 10,728,117, issued on Jul. 28, 2020.
Application 16/284,106 is a continuation in part of application No. 17/527,552.
Application 17/527,552 is a continuation in part of application No. 16/940,549, filed on Jul. 28, 2020.
Application 16/940,549 is a continuation of application No. 15/377,051, filed on Dec. 13, 2016, granted, now 10,728,113, issued on Jul. 28, 2020.
Prior Publication US 2022/0078090 A1, Mar. 10, 2022
Int. Cl. H04L 41/5009 (2022.01); H04L 43/10 (2022.01); H04L 41/5067 (2022.01); H04L 41/0654 (2022.01)
CPC H04L 41/5009 (2013.01) [H04L 41/5067 (2013.01); H04L 43/10 (2013.01); H04L 41/0654 (2013.01)] 19 Claims
OG exemplary drawing
 
1. A method of deep tracing of one or more users via a cloud-based system, the method comprising steps of:
receiving a request from an administrator through the cloud-based system to actively troubleshoot any of a user and a group of users;
causing one or more user devices associated with one or more users to create a deep tracing session based on specified options in the request;
assisting the one or more user devices in performing one or more tests of a plurality of traces to a destination and collecting a plurality of statistics associated with the one or more user devices, wherein the deep tracing session is performed via a combination of any of the cloud-based system, the one or more user devices, an application executing on the one or more user devices, and a browser add on;
receiving results from any of the plurality of tests and results from the plurality of statistics and
displaying a network map between the one or more user devices and the destination.