US 11,810,565 B2
Virtual assistant host platform configured for interactive voice response simulation
Srinivas Dundigalla, Charlotte, NC (US); Pavan Chayanam, Alamo, CA (US); and Saurabh Mehta, Charlotte, NC (US)
Assigned to Bank of America Corporation, Charlotte, NC (US)
Filed by Bank of America Corporation, Charlotte, NC (US)
Filed on Jul. 27, 2022, as Appl. No. 17/874,542.
Application 17/874,542 is a continuation of application No. 16/933,097, filed on Jul. 20, 2020, granted, now 11,437,037.
Prior Publication US 2022/0358928 A1, Nov. 10, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G10L 13/00 (2006.01); G10L 15/00 (2013.01); G10L 15/22 (2006.01); G06F 9/451 (2018.01); G06Q 20/10 (2012.01); G06F 3/16 (2006.01); G10L 15/18 (2013.01)
CPC G10L 15/22 (2013.01) [G06F 3/167 (2013.01); G06F 9/453 (2018.02); G06Q 20/1085 (2013.01); G10L 13/00 (2013.01); G10L 15/1815 (2013.01); G10L 2015/223 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computing platform, comprising:
at least one processor;
a communication interface communicatively coupled to the at least one processor; and
memory storing computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
identify, during a virtual assistance session with a mobile device and based on user interaction information corresponding to interactions between a user and one or more enterprise computing devices, one or more predicted intents for the user;
generate hotkey information based on the one or more predicted intents for the user;
send the hotkey information and one or more commands directing the mobile device to output the hotkey information to the mobile device, wherein sending the hotkey information and the one or more commands directing the mobile device to output the hotkey information to the mobile device causes the mobile device to output the hotkey information;
receive hotkey input information from the mobile device;
generate, based on the hotkey input information, a hotkey response message; and
send, to the mobile device, the hotkey response message and one or more commands directing the mobile device to convert the hotkey response message to an audio output and to output the audio output, wherein sending the one or more commands directing the mobile device to convert the hotkey response message to the audio output and to output the audio output causes the mobile device to convert the hotkey response message to the audio output and to output the audio output.