US 11,810,420 B2
Dispatching casino agents to an electronic gaming machine
John F. Acres, Las Vegas, NV (US); Kevin Parker, Las Vegas, NV (US); and Andrea McCurry, Las Vegas, NV (US)
Assigned to Acres Technology, Las Vegas, NV (US)
Filed by Acres Technology, Las Vegas, NV (US)
Filed on Oct. 27, 2021, as Appl. No. 17/512,102.
Application 15/628,855 is a division of application No. 15/207,061, filed on Jul. 11, 2016, abandoned.
Application 17/512,102 is a continuation of application No. 16/750,325, filed on Jan. 23, 2020, granted, now 11,183,011.
Application 16/750,325 is a continuation of application No. 15/628,855, filed on Jun. 21, 2017, granted, now 10,593,151, issued on Mar. 17, 2020.
Application 15/207,061 is a continuation of application No. 13/917,506, filed on Jun. 13, 2013, abandoned.
Prior Publication US 2022/0051521 A1, Feb. 17, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G07F 17/32 (2006.01)
CPC G07F 17/3234 (2013.01) [G07F 17/3232 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A non-transitory computer readable medium that stores a plurality of instructions, which when executed by at least one processor, causes the at least one processor to:
automatically initiate a call by sending a first call signal via a wireless network to a first mobile computing devices carried by a primary responder, the first call signal including data indicating an identified electronic gaming machine to which the primary responder is dispatched;
display the identity of the identified electronic gaming machine on the first mobile computing device;
receive an escalate signal from the primary responder at the first mobile computing device;
automatically add an escalation responder to the call by sending a second call signal via the wireless network to a second mobile computing device carried by the escalation responder, the second call signal including data indicating the identified electronic gaming device and being initiated responsive to receipt of the escalate signal; and
display the identity of the identified electronic gaming machine on the second mobile computing device.