US 11,810,206 B2
Solver-based media assignment for content moderation
Neha Bassi, Lucknow (IN); Sandeep Prakash Joshi, Bengaluru (IN); Shashi Kumar, Bihar Sharif (IN); Sachin Kakkar, Bangalore (IN); and Gaurav Vashist, Saproon (IN)
Assigned to Microsoft Technology Licensing, LLC, Redmond, WA (US)
Filed by Microsoft Technology Licensing, LLC, Redmond, WA (US)
Filed on Dec. 16, 2021, as Appl. No. 17/552,915.
Prior Publication US 2023/0196477 A1, Jun. 22, 2023
Int. Cl. G06Q 50/00 (2012.01)
CPC G06Q 50/01 (2013.01) 18 Claims
OG exemplary drawing
 
1. A method comprising:
executing a job that gathers task data about a plurality of then-currently pending content moderation tasks and moderator data about a plurality of then-currently online moderator devices, wherein executing the job comprises monitoring an activity associated with a plurality of currently-online moderators associated with the plurality of then-currently online moderator devices and, based on the monitored activity, generating a set of assignable currently-online moderators from the plurality of currently-online moderators;
applying an optimization solver to the task data and the moderator data;
generating, by a machine learning model, a plurality of inputs from a plurality of content items, moderators, and sets of rules, wherein the plurality of inputs comprise a content type, a moderator profile, a moderator location, and a moderator queue length;
by the optimization solver, based on the task data, the plurality of inputs, and the moderator data, generating a mapping of assignable currently-online moderators to the then-currently pending content moderation tasks;
determining an active moderator status associated with a moderator of the assignable currently-online moderators based on a time interval measured based on a most recent moderation action and a current system time, wherein the time interval is below an inactivity time threshold; and
based on the mapping and the active moderator status, distributing content moderation task assignment messages to the assignable currently-online moderators.