US 11,810,060 B2
Systems and methods for facilitating e-commerce product returns using orders for returned items
Anthony Nicholas Kentris, Toronto (CA); Raphael Paquin, Montreal (CA); and Clara Petit, Toronto (CA)
Assigned to SHOPIFY INC., Ottawa (CA)
Filed by SHOPIFY INC., Ottawa (CA)
Filed on Mar. 22, 2022, as Appl. No. 17/700,574.
Application 17/700,574 is a continuation of application No. 16/686,722, filed on Nov. 18, 2019, granted, now 11,315,069.
Prior Publication US 2022/0215338 A1, Jul. 7, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 10/08 (2023.01); G06Q 30/06 (2023.01); G06Q 10/0837 (2023.01); G06Q 30/0601 (2023.01); G06Q 30/016 (2023.01); G06Q 10/0834 (2023.01); G06Q 10/087 (2023.01); G06F 3/0482 (2013.01)
CPC G06Q 10/0837 (2013.01) [G06Q 10/087 (2013.01); G06Q 10/08345 (2013.01); G06Q 30/016 (2013.01); G06Q 30/0641 (2013.01); G06F 3/0482 (2013.01); G06Q 30/0601 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method comprising:
receiving, by a computing system from a second customer device that is associated with a second customer, an indication that the second customer intends to return a purchased item;
determining, by the computing system, that the purchased item corresponds to a desired product that is desired by a first customer;
determining, by the computing system, a cost associated with shipping the purchased item from the second customer to the first customer;
determining, by the computing system based on the cost, to enable shipping the purchased item from the second customer to the first customer;
obtaining a shipping label for shipping the purchased item from the second customer to the first customer, wherein the shipping label encodes both a name and an address of the first customer in a machine-readable code to mask personal information of the first customer from the second customer; and
transmitting, by the computing system to the second customer device, the shipping label for shipping the purchased item from the second customer to the first customer.