US 11,809,171 B2
Virtual assistant factory computing platform
ChellaPrabhu Andrew Mariadoss, Irvine, CA (US)
Assigned to Bank of America Corporation, Charlotte, NC (US)
Filed by Bank of America Corporation, Charlotte, NC (US)
Filed on Aug. 5, 2021, as Appl. No. 17/394,528.
Prior Publication US 2023/0045599 A1, Feb. 9, 2023
Int. Cl. G05B 19/418 (2006.01)
CPC G05B 19/41865 (2013.01) [G05B 2219/40131 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system comprising:
a user device presenting a user interface screen comprising an input to trigger generation of an action request;
a virtual assistant factory platform communicatively coupled to the user computing device, comprising:
at least one first processor; and
first memory storing computer-readable instructions that, when executed by the at least one first processor, cause the virtual assistant factory platform to:
receive, via the input and from the user computing device via a network, the action request;
determine, based on the action request and information associated with the action request, a complexity of the action request, wherein a determination of the complexity of the action request comprises a determination of a level of support required to be provided by a virtual assistant in performance of the action request and wherein the level of support required to be provided by the virtual assistant corresponds to a level of required coordination between a plurality of computing systems to autonomously perform a desired action;
trigger, based on the complexity of the action request and by a virtual assistant platform, instantiation of the virtual assistant of a type capable of performing functionality corresponding to the complexity of the action request;
initiate, based on an analysis of user interaction with the instantiation of the virtual assistant, additional functionality, actions with additional computing systems; and
trigger, based on an indication of completion of the action request, the virtual assistant platform to deactivate the virtual assistant.