CPC H04M 3/493 (2013.01) [G06F 16/22 (2019.01); G06N 5/025 (2013.01); H04M 3/42068 (2013.01); H04M 3/51 (2013.01); H04M 2203/551 (2013.01); H04M 2203/558 (2013.01)] | 20 Claims |
1. A system for managing telephone calls comprising:
a computing device configured to:
assign a first vector directory number to a call using a rules-based session engine;
create a session record for the call;
select, using the rules-based session engine, a call flow record from a plurality of call flow records stored at a call flow database table, the call flow record specifying the first vector directory number and a second vector directory number;
assign the second vector directory number to the call;
write the second vector directory number to the session record; and
store the session record in a call log detail table of a relational database.
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