US 11,792,243 B2
System and method for conducting multi-session user interactions
Stephen Thomas Shannon, Charlotte, NC (US); Katherine Kei-Zen Dintenfass, Lincoln, RI (US); and Adithya Gadwale, Falls Church, VA (US)
Assigned to Bank of America Corporation, Charlotte, NC (US)
Filed by Bank of America Corporation, Charlotte, NC (US)
Filed on Jan. 19, 2022, as Appl. No. 17/578,628.
Prior Publication US 2023/0231894 A1, Jul. 20, 2023
Int. Cl. H04L 65/403 (2022.01); H04L 65/1089 (2022.01); G06F 21/31 (2013.01); G06F 40/40 (2020.01); H04L 65/1069 (2022.01)
CPC H04L 65/403 (2013.01) [G06F 21/31 (2013.01); G06F 40/40 (2020.01); H04L 65/1069 (2013.01); H04L 65/1089 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system for conducting multi-session user interactions, comprising:
a memory configured to store user interaction information associated with a user;
a processor, operably coupled with the memory, and configured to:
access a first interaction session between the user and a first entity, wherein the first interaction session is via a first communication channel;
determine first context information associated with the first interaction session, wherein the first context information associated with the first interaction session comprises a summary associated with the first interaction session;
generate a token identifier (ID) uniquely identifying the user and the first context information, wherein the token ID is generated based at least in part upon the determined summary associated with the first interaction session;
associate the token ID to the user interaction information;
access a second interaction session between the user and a second entity, wherein:
the second interaction session is via a second communication channel;
the second communication channel is different from the first communication channel;
the second interaction session is different from the first interaction session; and
the second entity is different from the first entity;
authenticate the user based at least in part upon the token ID; and
communicate the first context information associated with the first interaction session to the second entity.