US 11,791,037 B1
Integrated computer-based tools and techniques for health and dental care practice management
Lori A. Shrum, Belle Vernon, PA (US); and John E. Tiano, Naples, FL (US)
Assigned to John Tiano, Naples, FL (US)
Filed by Virtual Front Desk, LLC, Belle Vernon, PA (US)
Filed on Apr. 27, 2020, as Appl. No. 16/858,935.
Claims priority of provisional application 62/839,432, filed on Apr. 26, 2019.
Int. Cl. G16H 40/20 (2018.01); G06Q 10/10 (2023.01); H04M 3/493 (2006.01); G06Q 30/016 (2023.01); G06N 20/00 (2019.01); G10L 15/18 (2013.01); G10L 13/00 (2006.01); G06Q 20/02 (2012.01); G10L 15/26 (2006.01)
CPC G16H 40/20 (2018.01) [G06N 20/00 (2019.01); G06Q 10/10 (2013.01); G06Q 30/016 (2013.01); G10L 15/18 (2013.01); H04M 3/493 (2013.01); G06Q 20/027 (2013.01); G10L 13/00 (2013.01); G10L 15/26 (2013.01)] 19 Claims
OG exemplary drawing
 
1. A system for enhancing efficiencies in professional office and practice management, the system consisting essentially of:
an integrated combination of computer-based tools and interfaces including a plurality of interfaces and customer touch points and a Customer Relationship Management (CRM) software application configured to serve as a central hub of all information in and out of the plurality of interfaces and customer touch points;
wherein one of the interfaces and customer touch points include:
a smart Interactive Voice Response (IVR) system including a pre-programmed voice assistant configured to automatically answer calls and provide and control audible responses to caller inputs;
wherein the interfaces and customer touch points include:
a Web Portal configured to allow patients to login and schedule a new appointment, change a previously made appointment to a different date/time, and see their patient profile along with a history or all previous treatment records and a billing history,
a Kiosk application configured to provide a user interface that allows patients to check in when they arrive, and to allow new patients/existing patients to complete any part of the application they may not have completed over the phone or on the web and to allow patients to update their insurance information, or any other personal information at check in, and
a Doctors Application configured to be accessible via multiple different devices/interfaces at any time, to allow a doctor associated with a patient to manually add and make changes to treatment plans utilizing voice inputs and provide updates to patient profiles; and
wherein the IVR is provided by natural language processing (NLP) capabilities that facilitate a free flowing conversation between a user and a bot;
wherein the system is incorporated within and for a single professional practice; and
wherein the system will integrate with the existing software platforms used within the professional practice.