US 11,790,376 B2
Predicting customer support requests
Vicky Sehrawat, New York, NY (US); Jason Shaev, New York, NY (US); Punyashloka Biswal, Norwalk, CT (US); Brian Dillmann, Brooklyn, NY (US); Joseph Hackman, New York, NY (US); Shawn Henry, Longmont, CO (US); and Gustavo Sapoznik, Miami, FL (US)
Assigned to ASAPP, INC., New York, NY (US)
Filed by ASAPP, INC., New York, NY (US)
Filed on Dec. 6, 2019, as Appl. No. 16/706,141.
Application 16/706,141 is a continuation of application No. 16/110,742, filed on Aug. 23, 2018, granted, now 10,535,071.
Application 16/110,742 is a continuation of application No. 15/638,543, filed on Jun. 30, 2017, granted, now 10,083,451, issued on Sep. 25, 2018.
Application 15/638,543 is a continuation in part of application No. 15/254,008, filed on Sep. 1, 2016, granted, now 9,715,496, issued on Jul. 25, 2017.
Claims priority of provisional application 62/359,841, filed on Jul. 8, 2016.
Prior Publication US 2020/0118143 A1, Apr. 16, 2020
Int. Cl. G06F 21/31 (2013.01); G06Q 30/016 (2023.01); H04L 51/02 (2022.01); H04M 3/42 (2006.01); H04M 3/51 (2006.01); H04L 51/18 (2022.01); G06F 40/30 (2020.01); G06F 40/35 (2020.01); H04L 51/52 (2022.01); G06N 5/01 (2023.01); G06N 3/04 (2023.01); G06N 3/08 (2023.01); H04L 67/306 (2022.01); G06Q 10/1053 (2023.01); G06Q 10/107 (2023.01); G06Q 30/01 (2023.01); H04L 67/02 (2022.01); G06N 3/042 (2023.01)
CPC G06Q 30/016 (2013.01) [G06F 21/31 (2013.01); G06F 40/30 (2020.01); G06F 40/35 (2020.01); G06N 3/04 (2013.01); G06N 3/08 (2013.01); G06N 5/01 (2023.01); H04L 51/02 (2013.01); H04L 51/18 (2013.01); H04L 51/52 (2022.05); H04M 3/42382 (2013.01); H04M 3/5141 (2013.01); G06N 3/042 (2023.01); G06Q 10/107 (2013.01); G06Q 10/1053 (2013.01); G06Q 30/01 (2013.01); H04L 67/02 (2013.01); H04L 67/306 (2013.01); H04M 3/5183 (2013.01)] 27 Claims
OG exemplary drawing
 
1. A computer-implemented method for predicting a request of a user, comprising:
providing, by a third company, a first user interface to a first device of a first customer to allow the first customer to submit a customer support request regarding a first company;
receiving a first customer identifier from the first device at a server computer of the third company;
requesting, by the third company, first prediction data from a server of the first company using the first customer identifier;
receiving the first prediction data from the server of the first company, wherein the first prediction data comprises information about the first customer or the first company;
processing, at a server of the third company, the first prediction data to predict a first customer support request of the first customer;
generating first user interface data corresponding to the predicted first customer support request of the first customer; and
transmitting the first user interface data to the first device for presentation on the first user interface, wherein transmitting the first user interface data is performed before receiving the customer support request from the first customer.