US 11,790,318 B2
System and method for workflow management
Denise Cartledge, Alpharetta, GA (US); Henry A. Danis, Lyman, SC (US); Jay Jacobus, Vernon Center, NY (US); Susan Burke, Greenville, SC (US); Michele Millington, Wynantskill, NY (US); Salvador Sierra, Sandy Springs, GA (US); and Gwen Smith, Alpharetta, GA (US)
Assigned to Metropolitan Life Insurance Co., New York, NY (US)
Filed by Metropolitan Life Insurance Co., New York, NY (US)
Filed on Jan. 14, 2020, as Appl. No. 16/742,481.
Application 16/742,481 is a continuation of application No. 12/149,755, filed on May 7, 2008, granted, now 10,546,272.
Claims priority of provisional application 60/928,494, filed on May 8, 2007.
Prior Publication US 2020/0151669 A1, May 14, 2020
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 10/10 (2023.01); G06Q 10/1093 (2023.01); G06Q 10/0633 (2023.01)
CPC G06Q 10/10 (2013.01) [G06Q 10/0633 (2013.01); G06Q 10/1097 (2013.01)] 18 Claims
OG exemplary drawing
 
1. A system, comprising:
a data storage medium configured to store a plurality of profiles of users of an organization and a plurality of tasks; and
a processor programmed to:
provide remote access to the users of the organization over a network so any one of the users can view, access and complete tasks through a graphical user interface;
display tasks assigned to a user in the graphical user interface;
determine whether the user has any active task;
based on determining that the user does not have any active task, automatically activate a button for initiating a request for work in the graphical user interface;
identify tasks from the plurality of tasks stored in the data storage medium after the user clicks the button to initiate the request for work;
automatically allocate to the user a task with a greatest priority from the identified tasks;
set a status threshold relative to an escalation time on the allocated task so as to redistribute the allocated task when the status threshold is met;
automatically display the allocated task to the user in the graphical user interface;
determine whether the allocated task approaches the status threshold;
automatically display an alert in the graphical user interface to alert the user when the allocated task approaches the status threshold before re-distribution occurs; and
based on determining that the user has at least one active task, automatically deactivate the button for initiating the request for work in the graphical user interface.