US 11,790,179 B2
Facilitating pharmacy customer orders through natural language processing
Lindsey Kanefsky, Chicago, IL (US); Kartik Subramanian, Chicago, IL (US); Andrew David Schweinfurth, Chicago, IL (US); and Benjamin Weiss, Chicago, IL (US)
Assigned to WALGREEN CO., Deerfield, IL (US)
Filed by WALGREEN CO., Deerfield, IL (US)
Filed on Jul. 20, 2021, as Appl. No. 17/380,269.
Application 17/380,269 is a continuation of application No. 16/110,216, filed on Aug. 23, 2018, granted, now 11,106,869.
Prior Publication US 2022/0012430 A1, Jan. 13, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G10L 15/00 (2013.01); G06F 40/30 (2020.01); H04W 4/14 (2009.01); G16H 20/10 (2018.01); G06N 20/00 (2019.01)
CPC G06F 40/30 (2020.01) [G06N 20/00 (2019.01); G16H 20/10 (2018.01); H04W 4/14 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented pharmacy order facilitation method, comprising:
receiving a message of a pharmacy customer;
training a machine learning model using a set of messages each having a respective intent label specifying a pharmacy customer objective;
generating, by analyzing the message using the trained machine learning model, a set of one or more intents of the pharmacy customer;
generating a response message based on the set of intents; and
transmitting the response message to a mobile device of the pharmacy customer.