CPC G06F 40/30 (2020.01) [G06F 16/248 (2019.01); G06F 40/279 (2020.01); G06N 20/00 (2019.01); G06Q 50/26 (2013.01); G06V 20/41 (2022.01); H04M 3/2281 (2013.01); G06V 20/44 (2022.01); G10L 15/22 (2013.01); G10L 15/26 (2013.01)] | 20 Claims |
1. A computer-implemented method comprising:
obtaining metadata for a communication;
obtaining features of the content in the communication;
determining from the metadata and or a communication transcript, using a machine learning model, a likelihood that the communication comprises suspicious content or a topic of interest; and
providing one or more communication summaries as an input to the machine learning model, wherein the model is configured to process the communications in accordance with current values of a set of model parameters to generate as output a proposed likelihood that the communication comprises suspicious content or topic of interest.
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